The service we provide is very important for all our team. We put hard work ensuring that all our services are fully accomplished and our customers satisfied.
In order to provide high quality standards and to assure our clients to enjoy the best of our destinations, we have decided to implement a quality department.
Our teams regularly investigate our suppliers in order to ensure that each of them will provide you a high quality service.
Yet, our quality department is still seeking improvement in order to keep extending our standards and to serve you with always more services. To do so, Phoenix Voyages built a customer satisfaction survey we administrate to each of our customers.
Accurate answer to questions
Fluency in foreign language
Overall grooming & friendliness
Condition of the vehicle
The Hotels & Restaurants
The Quality of Services
Respect of initial program
Index of Satisfaction
59,2% of our travelers were at least definitely satisfied.
38,4% of travelers qualified our services "above expectations".